At SalePromo, we are dedicated to getting your essential office supplies to you efficiently and reliably. This Shipping Policy outlines how we handle and deliver orders from our warehouse to your location.

1. Order Processing

  • Processing Time: Orders are processed and prepared for shipment within 2–4 business days (Monday–Friday, excluding Chinese public holidays) after payment confirmation.
  • Order Verification: All orders undergo a verification and quality check before packaging. In rare cases, this may extend the processing time slightly.
  • Order Modifications: To modify or cancel an order, please contact us immediately at 3963906703@qq.com. Changes can only be accommodated before the order enters the fulfillment stage.

2. Shipping Destinations

We currently ship worldwide from our facility in China. Shipping costs and available options will be calculated and displayed at checkout based on your delivery address.

3. Shipping Methods & Timelines

We work with trusted carriers to offer the following services:

  • Standard International Shipping (Economy):
    • Delivery Estimate: 12–25 business days after shipment.
    • This is our most affordable option, suitable for non-urgent deliveries.
  • Express International Shipping (e.g., DHL, FedEx, EMS):
    • Delivery Estimate: 5–10 business days after shipment.
    • Available to most destinations, offering faster delivery with comprehensive tracking.

Please note: The 2–4 business day processing time occurs before the shipment date. All delivery times are estimates and may be affected by customs clearance, local holidays, carrier delays, or unforeseen circumstances.

4. Customs, Duties & Taxes

  • Important: For all international orders, the recipient is solely responsible for paying any applicable customs duties, import taxes, tariffs, or brokerage fees levied by the destination country’s authorities.
  • These charges are not included in the product price or shipping cost paid to SalePromo.
  • Non-payment of these fees may result in delivery delays, additional charges, or the return of your package.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey.

6. Delivery & Responsibility

  • Please ensure your shipping address is accurate and complete at checkout. We are not responsible for packages sent to incorrect or insufficient addresses provided by the customer.
  • Once the carrier marks the package as “delivered,” our liability ends. We are not responsible for loss or theft after delivery.
  • If a delivery attempt fails due to an incorrect address or recipient unavailability, additional reshipping fees will apply to send the package again.

7. Shipping Issues

  • Lost Packages: If your tracking information shows no movement or updates for an extended period (significantly exceeding the estimated delivery window), please contact us.
  • Damaged Items: If your order arrives damaged, please notify us within 48 hours of delivery. Include your order number and clear photos of the damaged product and its packaging in your message.

8. Contact Us

For any shipping-related questions or concerns, please contact:

Email: 3963906703@qq.com
Phone: +86 17550353531
Company: Nanyang Songjiansu Trading Co., Ltd. (operating as SalePromo)
Address: Room 901, Unit 1, Building 4, Hongxing Garden, Zhongxing Road, Hancheng Sub-district Office, Xinye County, Nanyang City, Henan Province, China